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    Legal Hub

    Access all TaapCraft legal documents and policies in one place. Stay informed about your rights and responsibilities.

    Effective: 20/11/2025

    Terms of Service

    Our main contract with users covering platform use, service provisions, payment terms, and liability limitations for both consumers and traders.

    Key Topics:

    Service provisions
    Payment terms
    User responsibilities
    Liability coverage
    Effective: 20/11/2025

    Trader Agreement

    Specific terms for traders including service standards, quality requirements, commission structure, and professional obligations.

    Key Topics:

    Service standards
    Commission structure
    Professional requirements
    Quality obligations
    Effective: 20/11/2025

    Privacy Policy

    How we collect, use, store, and protect your personal data in compliance with UK GDPR and Data Protection Act 2018.

    Key Topics:

    Data collection
    Usage & storage
    User rights
    GDPR compliance
    Effective: 20/11/2025

    Cookie Policy

    Detailed information about cookies and tracking technologies used on our platform, including how to manage your preferences.

    Key Topics:

    Cookie types
    Tracking technologies
    Preference management
    Third-party cookies
    Effective: 20/11/2025

    Acceptable Use Policy

    Platform rules governing prohibited content and behaviors, with consequences for violations and reporting procedures.

    Key Topics:

    Prohibited content
    User conduct
    Violation consequences
    Reporting procedures
    Effective: 20/11/2025

    VAT Information for Traders

    Comprehensive guide to VAT responsibilities, registration thresholds, HMRC compliance, and commission structures for traders.

    Key Topics:

    Commission structures
    VAT registration
    HMRC compliance
    Calculator tool
    Effective: 20/11/2025

    Consumer Rights (CCR 2013)

    Plain English guide to your consumer rights under the Consumer Contracts Regulations 2013, including the 14-day cancellation rule.

    Key Topics:

    14-day cancellation
    Distance selling
    Refund rights
    How to cancel
    Effective: 20/11/2025

    Insurance & Protection Terms

    Transaction-specific protection terms covering goods and services, claims handling, trader and consumer responsibilities.

    Key Topics:

    Coverage details
    Claims process
    Exclusions
    Dispute resolution
    Effective: 20/11/2025

    Claims Process Wizard

    Interactive step-by-step guide to reporting an issue, gathering evidence, and initiating the dispute resolution process.

    Key Topics:

    Report issues
    Gather evidence
    Dispute resolution
    Insurance claims

    VAT Information

    Platform Fees & Commission: All commission rates displayed on TaapCraft are inclusive of VAT (inc VAT) and all-inclusive - transaction fees, card payment fees and platform insurance fees are all covered.

    Commission Structure - two structures only:

    • Goods only (retailers): flat 5% inc VAT on the order value - the customer pays for delivery, so delivery is never commissioned
    • Services: tiered 12.5% - 5.5% inc VAT - 12.5% up to £1,000, 8.5% from £1,001 - £5,000, 5.5% on £5,001+

    No subscriptions, no monthly fees, no listing fees.

    Trader Pricing: Traders display their service rates and prices including VAT. As TaapCraft is a platform, individual traders are responsible for their own VAT registration and compliance based on their turnover and business circumstances.

    Default Assumption: Unless a price is explicitly marked as "inc VAT", you should assume all platform fees are exc VAT.

    Important Information

    Last Updated: All policies on this page were last updated on 20/11/2025 and are currently in effect.

    Changes to Policies: We may update these policies from time to time. When we make significant changes, we will notify you via email or in-app notification.

    Your Acceptance: By using TaapCraft, you agree to all the terms and policies listed above. Continued use after updates constitutes acceptance of the new terms.

    Questions? If you have questions about any of these policies, please review the specific document or visit our Contact page.

    TaapCraft Ltd (Company No. 16700394) | 179 Lomeshaye Business Village, Turner Road, Nelson, BB9 7DR

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