A plain English guide to your rights when booking services through TaapCraft, including the 14-day cancellation rule.
You usually have 14 days to cancel a distance contract without giving a reason.
You must receive clear pricing and service details before you book.
UK law protects you when booking services online or by phone.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - often called "CCR 2013" or the "distance selling regulations" - are UK laws that protect you when you buy goods or services:
Because you book services through TaapCraft (an app/website), your bookings are "distance contracts" and these regulations apply.
When you book a service online, you generally have 14 days to change your mind and cancel - without needing to give any reason.
For services (like most TaapCraft bookings), the 14-day period starts from:
This is where it gets important. For services (not physical goods):
If you ask for the service to start immediately
You may lose your cancellation right once the service is fully completed. The trader should ask you to acknowledge this before starting.
If you cancel after work has started but before completion
You may have to pay for the work already done. This is fair and proportionate.
If work is complete
Once the service is fully performed (and you agreed to start within 14 days), you cannot cancel for a refund.
When you buy physical goods online, you have 14 days from delivery to change your mind and return them for a full refund - no reason needed.
For goods, the 14-day cancellation period starts from:
Tell the Trader You Want to Cancel
Do this within 14 days of delivery. You can use a message, email, or the contact details in your order.
Return the Goods Within 14 Days
After cancelling, you have another 14 days to send the goods back. Keep proof of postage.
Receive Your Refund
The trader must refund you within 14 days of receiving the returned goods (or proof you sent them).
If the trader offers free returns: They pay
If the trader told you before purchase: You may have to pay return costs
If the goods are faulty: The trader must pay (this is different from changing your mind)
You can inspect goods as you would in a shop, but:
The 14-day return right does NOT apply to:
The 14-day cancellation right is for changing your mind. If goods are faulty, not as described, or unfit for purpose, you have additional rights under the Consumer Rights Act 2015 - and these can last much longer.
Goods must be of satisfactory quality. This means they should meet the standard a reasonable person would expect, considering:
If goods are faulty when you receive them, you have 30 days from delivery to reject them and get a full refund.
Full refund: You are entitled to all your money back
No deductions: The trader cannot reduce the refund for use
Return costs: The trader must pay for returning faulty goods
If you discover a fault after 30 days but within 6 months of delivery:
Request a Repair or Replacement
You must give the trader one chance to fix it. You can choose repair or replacement (unless one is disproportionately costly).
If Repair/Replacement Fails
If the repair or replacement does not fix the problem, you can then claim a refund or price reduction.
Refund May Be Reduced
After 6 months, the trader can make a reasonable deduction for use when giving a refund.
Within the first 6 months, if a fault appears, it is presumed to have been there from the start. The trader must prove it was not faulty when sold.
After 6 months, you may need to prove the fault was present at the time of purchase (e.g., with an expert report).
You can make a claim for faulty goods for up to 6 years from purchase in England, Wales and Northern Ireland (5 years in Scotland). However:
Damage you caused: Accidental damage, misuse, or failure to follow instructions
Normal wear and tear: Items wearing out after reasonable use over time
Faults you knew about: If the fault was pointed out before purchase
Obvious faults you should have seen: If you examined the goods and should have spotted the defect
| Timeframe | Your Rights |
|---|---|
| 0 - 30 days | Full refund (short-term right to reject) |
| 30 days - 6 months | Repair or replacement first, then refund if unsuccessful |
| 6 months - 6 years | Same rights, but you must prove fault existed at purchase |
There are exceptions where you cannot use the 14-day cancellation right:
Completed services: If the service has been fully performed with your consent
Custom or personalised items: Goods made specifically to your requirements
Urgent repairs: Emergency work you specifically requested to start immediately
Perishable goods: Items that can expire quickly
Sealed items opened: Hygiene-sealed goods that have been unsealed
Before you confirm a booking, the trader must tell you:
On TaapCraft, we display the trader cancellation policy before checkout so you can make an informed decision.
If you want to cancel within your rights, follow these steps:
Contact the Trader Directly
Use the messaging feature in TaapCraft or the contact details in your booking confirmation.
Clearly State You Want to Cancel
You do not need to give a reason, but being clear helps avoid confusion.
Keep a Record
Save your messages or emails as proof of when you cancelled.
Check the Trader Cancellation Policy
Some traders may have specific procedures or notice periods in their terms.
"Hi [Trader Name], I am writing to cancel my booking [reference/date] made through TaapCraft. Please confirm the cancellation and any refund due. Thank you."
Remember: When you book through TaapCraft, your contract is with the trader - not with us. We are a marketplace that connects you with independent service providers.
If you have a dispute with a trader that you cannot resolve, you have options:
Citizens Advice
Free, impartial advice on consumer rights. Visit citizensadvice.org.uk or call 0808 223 1133
Trading Standards
Report traders who are not complying with the law through Citizens Advice consumer helpline.
Small Claims Court
For disputes under £10,000 in England and Wales, you can use the small claims track.
This page is for general information only and does not constitute legal advice. For specific legal questions, consult a qualified professional.
TaapCraft Ltd (Company No. 16700394) | 179 Lomeshaye Business Village, Turner Road, Nelson, BB9 7DR