Learn how to report issues and resolve disputes through the TaapCraft platform. This guide walks you through each step.
First, understand what type of issue you're dealing with
Before starting the claims process, identify which category your issue falls under. This will help you understand your rights and the resolution options available.
Common issue types covered:
Goods Damaged
Items arrived damaged or were damaged during service
Goods Lost
Items went missing during delivery or service
Property Damage
Trader caused damage to your property during service
Personal Injury
Injury occurred during service provision
Service Issues
Service not completed or performed poorly
Important Note
Quality dissatisfaction without actual damage, loss, or injury is handled through reviews and ratings, not the claims process.
TaapCraft Ltd (Company No. 16700394) | 179 Lomeshaye Business Village, Turner Road, Nelson, BB9 7DR