How verification, escrow payments and dispute support work on TaapCraft.
TaapCraft is a marketplace facilitator. We help consumers discover and communicate with traders and facilitate payments through approved third-party providers.
The contract for services & goods is directly between the consumer and the trader. TaapCraft does not provide, supervise or guarantee the underlying work or goods.
TaapCraft verifies trader identity, business details and relevant credentials before a profile can accept bookings.
Customer payments are held securely and released in line with the agreed completion or milestone process.
Consumers and traders can use platform records, messages and evidence to help resolve a disagreement.
Marketplace protection means reasonable platform checks, secure payment handling, escrow release controls, transaction records and support when a dispute is raised.
Verification reduces risk but is not a guarantee of a trader's conduct, workmanship, availability or suitability for a particular job.
Payments made through TaapCraft may be held by an approved payment provider until the agreed completion or milestone conditions are met.
If a dispute is raised before release, the payment may remain on hold while information is gathered. Any refund remains subject to consumer law, the trader's obligations, platform terms and payment-provider rules.
Consumers should first contact the trader through TaapCraft and explain the issue. Photos, messages, receipts and completion records may be requested.
TaapCraft may facilitate communication and payment administration. We do not replace a court, regulator or alternative dispute resolution body, and we do not determine professional liability.
Traders remain responsible for their services & goods, legal compliance, licences, qualifications, workmanship, materials, warranties and refunds required by law.
Consumers remain responsible for checking that a trader and quote suit their needs, providing accurate information and reporting concerns promptly.
These safeguards do not remove statutory consumer rights and do not promise reimbursement for every loss or dispute.