Service Guarantee
Book with confidence. Every service on TaapCraft is backed by our comprehensive protection policy.
Your Money, Protected
TaapCraft Escrow holds your payment securely until you're completely satisfied.
Kitchen Renovation
£2,500
You Pay Securely
Payment encrypted & protected
Held in Escrow
Funds protected by TaapCraft
Work Completed
Trader delivers the service
You Approve
Confirm you're satisfied
Trader Paid
Payment released instantly
100% Protected
Your money is never at risk
Secure Escrow
Funds held until job done
You're in Control
Release when satisfied
Easy Refunds
Fair dispute resolution
How It Works
When you book a service, your payment is held securely by TaapCraft. The trader only receives payment after you confirm you're satisfied with the work. If anything goes wrong, we've got you covered.
Our Promise to You
We take your trust seriously. Here is what you get with every TaapCraft booking.
Verified Professionals
Every trader on TaapCraft is AI-verified with identity checks, insurance verification, and qualification validation before they can offer services.
Secure Payments
All payments are processed securely through our platform with escrow protection. Your money is only released when you confirm the job is complete.
Money-Back Guarantee
If a trader fails to deliver the agreed service, you may be entitled to a refund (terms apply). We stand behind every booking made through TaapCraft.
24/7 Support
Our support team is available around the clock to help resolve any issues. Use our chatbot for instant assistance or contact us directly.
Security & Trust
Your safety is our priority. Learn how we protect every transaction and verify every trader on our platform.
AI-Powered Verification
Every trader goes through our rigorous 4-step verification process before they can offer services on TaapCraft.
Identity Verification
Every trader undergoes AI-powered identity verification. We verify government-issued ID, selfie matching, and address confirmation to ensure you are dealing with real, verified professionals.
Background Checks
Comprehensive background screening includes criminal record checks, business registration verification, and professional qualification validation where applicable.
Business Credentials
We verify business registrations, VAT numbers (where applicable), and professional certifications to ensure traders are legitimate business operators.
Insurance Verification
All traders must provide valid public liability insurance. We verify coverage amounts and policy validity before they can accept bookings.
Escrow Payment Protection
Your money is protected at every step. When you book a service, your payment is held securely in escrow until you confirm the work is completed to your satisfaction.
Payment Protection
Your payment is held securely until the job is completed to your satisfaction.
Milestone Releases
For larger jobs, payments can be released in stages as work progresses.
Dispute Holding
If there is a dispute, funds remain protected until resolution is reached.
Refunds (Terms Apply)
If a job is cancelled or unsatisfactory, refunds may be processed subject to our terms and conditions.
Comprehensive Insurance Coverage
Every verified trader on TaapCraft carries comprehensive insurance, giving you peace of mind for every booking.
Public Liability
Up to £2M
Covers accidental damage to your property or injury during service.
Professional Indemnity
Up to £1M
Protection against professional negligence or faulty workmanship.
Product Liability
Up to £1M
Coverage for goods and products supplied as part of the service.
Insurance Certificates on Request
Before booking, you can request to view a trader's current insurance certificate. We verify all policies are active and provide adequate coverage for the services offered.
What If Something Goes Wrong?
We have a simple, fair dispute resolution process to protect both consumers and traders.
Report the Issue
Contact us within 48 hours of the job completion with details of what went wrong. Include photos or evidence where possible.
We Investigate
Our team reviews the dispute, contacts both parties, and gathers all relevant information to understand what happened.
Resolution Offered
We propose a fair resolution - this could be a partial refund, full refund, or arranging for the work to be corrected (terms apply).
Case Closed
Once both parties agree, we process any applicable refunds and close the case. Most disputes are resolved within 5 business days.
What Is Covered
- Work not completed as described
- Trader no-show without notice
- Damage caused by the trader
- Significant quality issues
- Overcharging beyond agreed quote
- Safety concerns during service
Exclusions
- - Change of mind after service completion
- - Minor cosmetic differences from expectations
- - Issues reported after 30 days
- - Work done outside the TaapCraft platform
- - Force majeure events
- - Customer-provided materials that caused issues
Resolution Timeline
We aim to resolve all disputes quickly and fairly
48 hrs
To report an issue
5 days
Average resolution time
14 days
Refund processing (terms apply)
Need Help?
If you have questions about our Service Guarantee or need to report an issue, our team is here to help.