179 Lomeshaye Business Village, Turner Road, Nelson, United Kingdom, BB9 7DR
1. INTRODUCTION
This Trader Service Agreement ("Agreement") sets out the terms under which Traders may use the TaapCraft platform to offer goods or services to Consumers.
By creating a Trader account, you confirm:
you have read, understood, and accepted this Agreement
you are legally able to enter into a contract
you accept full responsibility for your business activities
nothing in this Agreement creates an employment relationship
If you do not agree with this Agreement, you may not use TaapCraft as a Trader.
2. THE ROLE OF TAAPCRAFT
2.1 TaapCraft is a Marketplace Platform Only
TaapCraft:
provides an online platform
facilitates introductions between Consumers and Traders
facilitates payments via approved third-party payment providers
applies per-transaction insurance (supplied by a third-party insurer)
offers optional AI-assisted tools and services
TaapCraft does NOT:
perform any of the services listed by Traders
guarantee the availability of work or bookings
guarantee the quality, legality, safety or outcome of any job
you operate as an independent business, not an employee
you are solely responsible for your own actions
you set your own prices
you decide when and where you work
you supply your own tools, equipment, vehicles and materials
Nothing in this Agreement creates:
employment
partnership
agency
joint venture
franchise
supervision
control
TaapCraft has no duty to provide work, and Traders have no obligation to accept any work.
4. TRADER OBLIGATIONS
4.1 Provide Accurate Information
You must ensure that all information provided is accurate, complete, and up-to-date.
4.2 Compliance with Law
You must comply with all UK laws and regulations, including:
consumer protection law
tax law and HMRC requirements
licensing requirements
skill- or trade-specific certification requirements
health & safety obligations
building regulations
employment law (for your own staff)
GDPR / data protection for customer data
4.3 Conduct & Professionalism
You must:
act safely, professionally and respectfully
complete work to a reasonable standard
turn up on time
communicate clearly with Consumers
use appropriate tools, equipment and materials
not engage in abusive, threatening or illegal behaviour
4.4 Fair Pricing
Prices must not be:
misleading
deceptive
extortionate
artificially inflated to manipulate commission
4.5 No Off-Platform Payments (Strict Rule)
You must NOT:
request direct payment
offer discounts for cash-in-hand
bypass TaapCraft payments
cancel and re-book outside the app
share bank details for direct payment
This is grounds for immediate suspension.
5. BOOKINGS & CONTRACT FORMATION
When a Consumer accepts your offer or listing:
a direct contract is formed between you and the Consumer
TaapCraft is not part of that contract
You are fully responsible for:
fulfilment of the booking
quality of work
materials
timeliness
legal compliance
any guarantees or warranties
TaapCraft has no responsibility for the outcome of any booking.
6. PAYMENTS & FEES
6.1 Payment Processing
All payments are processed through third-party providers, including:
Stripe
Paid AI
Banking intermediaries
6.2 TaapCraft Commission
TaapCraft charges:
a marketplace commission - goods only: flat 5% inc VAT; services: 12.5% up to £1,000, 8.5% from £1,001 - £5,000, 5.5% on £5,001+ (inc VAT), and
nothing else - card processing, transaction and insurance fees are already included in the commission
Exact fee rates are displayed in your dashboard and may change.
VAT Information:
Goods only: 5% inc VAT - flat rate on the order value, customer pays for delivery
Services: 12.5% - 5.5% inc VAT - 12.5% up to £1,000, 8.5% from £1,001 - £5,000, 5.5% on £5,001+
These are all-inclusive rates that already include VAT and all transaction, payment and insurance fees
No subscriptions, no monthly fees, no listing fees
You are responsible for displaying your service prices including VAT to customers
You remain responsible for your own VAT registration and compliance with HMRC
Which structure applies?
If you sell goods only as a retailer, you pay a flat 5% inc VAT and the customer pays for delivery. If you provide services, your rate is set by the job value band: 12.5% up to £1,000, 8.5% from £1,001 - £5,000 and 5.5% on £5,001+.
6.3 Payouts to Traders
TaapCraft facilitates payouts of your earnings after fees.
TaapCraft is not responsible for:
bank delays
payout failures
chargebacks
frozen funds
failed identity verification
6.4 Refunds and Cancellations
Refunds may reduce or eliminate your payout.
If a Consumer disputes a payment:
the payment provider may reverse the transaction
TaapCraft may deduct funds from your balance
TaapCraft may require you to provide evidence
You must cooperate fully with investigation requests.
7. INSURANCE
7.1 Per-Transaction Insurance
Each job may include insurance provided by a third-party insurer, NOT TaapCraft.
7.2 Insurance Terms Provided After Booking
Insurance terms:
are provided after each booking
vary by job type
may change at any time
may include exclusions
may require evidence
may not cover all situations
7.3 Eligibility
The insurer - not TaapCraft - decides:
what is covered
whether a claim is valid
whether a payout is made
TaapCraft has no control over insurance decisions.
7.4 No Guarantee of Coverage
You acknowledge that:
insurance is not guaranteed
claims may be declined
policies may include excesses, limits or exclusions
8. DISPUTES WITH CONSUMERS
You are solely responsible for resolving disputes with Consumers, including:
refunds
workmanship complaints
damages
lateness
contract breaches
no-shows
allegations of poor work
TaapCraft may assist as a neutral facilitator, but has no obligation to resolve disputes.
TaapCraft is not liable for any loss, damage, or costs arising from disputes.
9. TRADER REVIEWS & RATINGS
Consumers may leave ratings and reviews.
TaapCraft may:
Display
Moderate
Remove
Distribute
Promote
Reviews at its discretion.
We are not responsible for:
Review accuracy
Negative ratings
Reputation impact
You grant TaapCraft a perpetual, royalty-free licence to use your reviews for marketing and platform purposes.
10. DATA PROTECTION & CUSTOMER INFORMATION
You must treat Consumer data in compliance with:
UK GDPR
Data Protection Act 2018
You may ONLY use Consumer information to:
complete the booking
communicate about the job
You may NOT:
use Consumer data for marketing without consent
sell Customer data
transfer Customer data to third parties
A breach of this section may result in immediate termination.
11. PLATFORM USE & PROHIBITED CONDUCT
You must not:
upload illegal, harmful, abusive or misleading content
provide fraudulent qualifications
impersonate another business
scrape or harvest platform data
misuse the messaging system
attempt to manipulate reviews
post false availability
attempt to hack or disrupt the platform
Violations may result in:
immediate suspension
legal action
reporting to authorities
12. LIABILITY
12.1 Trader Liability
You accept full responsibility for:
all work you perform
your conduct
your materials
your subcontractors
compliance with law
tax and HMRC obligations
warranties and guarantees
damage caused during work
12.2 TaapCraft Liability Excluded
To the fullest extent permitted by law, TaapCraft is NOT liable for:
Workmanship or service quality
Injury, loss or property damage
Delays, cancellations, or no-shows
Financial losses
Breach of contract by Consumers
Disputes with Consumers
Incorrect information supplied by Users
Failed payments, chargebacks or payout delays
AI errors or incorrect suggestions
Insurance decisions
12.3 Liability Cap
Where liability cannot be excluded, TaapCraft's total liability is limited to the lower of £50 or the total fees paid by you to TaapCraft in the previous 12 months.
13. INDEMNITY
You agree to indemnify TaapCraft against all:
Claims
Losses
Damages
Legal fees
Actions
Complaints
Investigations
Fines
Third-party claims
arising from:
your work
your conduct
your breach of law
your breach of this Agreement
disputes with Consumers
damage or loss caused during work
14. SUSPENSION & TERMINATION
TaapCraft may suspend or terminate your account immediately if:
you breach this Agreement
you receive serious or repeated complaints
you attempt off-platform payments
you act fraudulently or dangerously
you violate the AUP
you misuse Customer data
you provide misleading or illegal services
required identity checks fail
You may close your account at any time.
TaapCraft may retain necessary financial or legal records for compliance purposes.
15. CHANGES TO THIS AGREEMENT
TaapCraft may update this Agreement at any time. Continued use of the platform means you accept the updated terms.
16. GOVERNING LAW & JURISDICTION
This Agreement is governed by the laws of England & Wales.
Any disputes will be resolved exclusively in the courts of England & Wales.