Question 1

What is TaapCraft?

Accepted Answer

TaapCraft is an AI-powered marketplace connecting consumers with verified local traders and service providers across the UK. From plumbers and electricians to bakers, beauticians, and retailers - you can find, book, and pay for services and goods all in one app.

Question 2

How do I find a trader or service?

Accepted Answer

Simply use our search feature or browse categories to find the service you need. You can filter by location, service type, ratings, and availability. Our AI-powered matching helps connect you with the most suitable professionals for your needs.

Question 3

Are traders on TaapCraft verified?

Accepted Answer

Yes! Every trader on TaapCraft goes through our AI-powered verification process. We check credentials, insurance, and reviews to ensure you're connecting with trustworthy professionals.

Question 4

How do payments work?

Accepted Answer

TaapCraft offers secure in-app payments with escrow protection. Your payment is held securely until the job is completed to your satisfaction.

Question 5

What if I'm not satisfied with a service?

Accepted Answer

Your satisfaction is our priority. If you're not happy with a service, contact us within 48 hours. Our support team will work with you and the trader to resolve the issue. With escrow protection, your payment is secure until you're satisfied.

Question 6

Can I leave reviews for traders?

Accepted Answer

Absolutely! After each completed service, you can leave a detailed review and rating. Your feedback helps other consumers make informed decisions and helps traders improve their services.

Question 7

Is there a fee for consumers to use TaapCraft?

Accepted Answer

No! TaapCraft is completely free for consumers. There are no signup fees, booking fees, or hidden charges. You only pay for the services or goods you purchase.

Question 8

Can I message traders before booking?

Accepted Answer

Yes! You can use our direct messaging feature to discuss your requirements, ask questions, and get quotes before committing to a booking.

Question 9

When is TaapCraft launching?

Accepted Answer

TaapCraft is launching in late 2026. Sign up now to be among the first to experience the future of local services and goods.

Question 10

How do I join TaapCraft as a trader?

Accepted Answer

Joining is simple! Click 'Join as Trader' and complete our application form. Our AI-powered onboarding process will guide you through verification, and once approved, you can start receiving customers.

Question 11

What fees does TaapCraft charge traders?

Accepted Answer

TaapCraft has just two commission structures, both inc VAT and both all-inclusive: goods-only retailers pay a flat 5% (the customer pays for delivery), and services pay 12.5% up to £1,000, 8.5% from £1,001 - £5,000 and 5.5% on £5,001+. There are NO setup fees, NO monthly subscriptions, NO lead fees, and NO annual charges. You only pay when you earn - we succeed when you succeed.

Question 12

How is TaapCraft different from other platforms?

Accepted Answer

Unlike platforms like Bark or Checkatrade that charge hefty subscriptions and lead fees regardless of results, TaapCraft only takes commission on completed work. Plus, you get insurance included, AI-powered matching, and social features.

Question 13

Do I need insurance to join?

Accepted Answer

Insurance is included with your TaapCraft membership! We provide coverage to protect both you and your customers, giving everyone peace of mind.

Question 14

How do I receive payments?

Accepted Answer

Payments are processed securely through our platform and transferred directly to your account once a job is completed. Our escrow system protects both you and the customer throughout the transaction.

Question 15

How does the verification process work?

Accepted Answer

Our AI-powered verification checks your credentials, qualifications, and business details. This process helps build trust with customers and ensures only legitimate professionals are on the platform.

Question 16

Can I showcase my work on TaapCraft?

Accepted Answer

Absolutely! TaapCraft includes social marketplace features where you can upload photos and videos of your work, build a portfolio, and engage with potential customers - just like a professional social media profile.

Question 17

What support do traders get?

Accepted Answer

We provide comprehensive support including free business tools (invoice generator, quote generator, job costing calculator), marketing visibility, and dedicated customer support to help you grow your business.

Question 18

How do I get more customers on TaapCraft?

Accepted Answer

Maintain a complete profile with photos and videos, respond quickly to enquiries, deliver excellent service, and collect positive reviews. Our AI matching system prioritises traders with strong profiles and good ratings.

Question 19

Can I set my own prices?

Accepted Answer

Yes! You have full control over your pricing. Set your rates, offer quotes, and negotiate directly with customers through our messaging system.

Question 20

What categories of traders can join?

Accepted Answer

TaapCraft welcomes all trades and services - from builders, plumbers, and electricians to hairdressers, bakers, retailers, tutors, photographers, and more. If you provide a service or sell goods, there's a place for you on TaapCraft.

Question 21

Is my personal information safe with TaapCraft?

Accepted Answer

Yes! We take data protection seriously and comply with GDPR regulations. Your personal information is encrypted and never shared without your consent. We use industry-standard security measures to protect all user data.

Question 22

How do I contact TaapCraft support?

Accepted Answer

You can reach our support team through the Contact page, by emailing support@taapcraft.com, or by using the AskTaapi chatbot for instant assistance 24/7.

Question 23

Is TaapCraft available across the UK?

Accepted Answer

Yes! TaapCraft is designed to serve the entire United Kingdom. Whether you're in London, Manchester, Edinburgh, Cardiff, or anywhere in between, you can use TaapCraft to find or offer services.

Question 24

What makes TaapCraft an 'AI-powered' platform?

Accepted Answer

TaapCraft uses artificial intelligence throughout the platform - from smart trader verification and intelligent matching algorithms to our 24/7 Taapi chatbot assistant. AI helps ensure better matches, faster responses, and a smoother experience for everyone.

Question 25

Can I use TaapCraft on mobile?

Accepted Answer

Yes! TaapCraft is fully optimised for mobile devices. Our platform works seamlessly on smartphones and tablets, and our app will be available for download when we launch in late 2026.

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